Refund Policy

Effective Date: July 26, 2025

At Ironclad Notary, we are committed to providing accurate, professional, and timely services. We understand that unexpected issues can arise, and we strive to resolve them fairly. Please review our refund policy below:

Refund Eligibility

Refunds may be issued under the following circumstances:

• A mistake was made on our part during the notarization or apostille process (e.g., incorrect stamp placement, missed signature, incomplete certificate).
• The notarization was denied or rejected due to an error caused by us, and official proof of rejection (from the requesting institution, agency, or client) is provided.

Non-Refundable Situations

Refunds will not be issued in the following situations:

• You cancel or no-show an appointment without adequate notice (as per our cancellation policy).
• The notarization was denied due to client-side issues, such as:
  • Lack of valid identification
  • Unwillingness or inability to sign in person
  • Incomplete or incorrect documents
• The travel fee is non-refundable once the notary is en route or has arrived at the appointment location.

How to Request a Refund

Please email your refund request to Support@ironcladmobilenotary.com with the following:

• Client name and appointment date
• Reason for refund
• Supporting documentation (if applicable)

We aim to review and respond to all refund requests within 3 business days.